...
guests our systems helped seating so far.
Reservations and
Restaurant Management

is a white label cloud-based software solution which will make the reservations process at your restaurant more accurate and efficient, increase your customer satisfaction and ultimately increase your business throughput.

How does it work
Accept reservations directly from your website, from Facebook or through the phone; the system helps you respecting the availability and the rules you set, it speaks to your customers through your personalized messages, reminds them about the dinner, tracks check-in, accomodate walkins, manages pre-dinners drinks and sends a thank you message to those who showed up.
Highly configurable
With more than 9 years of experience in creating Reservation Systems for restaurants, we will assist you closely through all the steps to find the optimal configuration for your business and will continue providing support and training to be sure you are always getting the most out of the system.
Reduce No Shows
Restaurants worldwide are drastically reducing noshows by adopting reservation systems; confirmation messages clearly state the cancellation policies making the reservation sort of a private agreement which is more likely to be honoured; automatic reminders give a chance to cancel on time; our system offers several other devices to help further more: noshows communications, shared blacklists and other stronger deterrents.
Easy to Use
Our system is 100% web based, nothing to be installed and worry about, just access it through the internet from any location and device; no specific hardware needed, you can start using a different workstation in seconds.
Your Customers, Your Brand
You can track any possible information about your customers ( diet needs, preferences, ranking... ) to build a database you can use for any marketing and analysis purpose operating right within the system or exporting the data to any external tool; we guarantee you retain 100% ownership and exclusive access to your customer database; our service model also guarantees your restaurant keeps its individual image by letting customers book only through your authorized channels.
Hotels and other integrations
D-INE Maestro offers options to integrate with Hotel Management Systems to allow automatic bookings generation for the in-house restaurants based on guests arrival/departure dates and meal plans. Built-in tools allow to quickly import your pre-existing customers lists and bookings; optional CRM integrated tools ( activity log, follow up, etc. ) are also available.
no monthly fees, NO LONG TERM COMMitment
pay $0.15US per seated guest
lower rates kick in when your business runs at high volumes

Features rich
web based Reservations and Restaurant Management system
with
Online Booking
mobile friendly web app.

Highlights
Know your availability
Quickly respond to requests by knowing your actual availability. The system graphically shows how busy is each time range, which tables are still available and more in general how busy is each day. This information together with your knowledge and experience make it very easy to quickly find the right table or propose an alternative time.
Know your customers
Easily record your customers preferences and dietary needs and welcome them back properly when they return. You can define your own set of preference flags. The system also keeps track of previous bookings, shows and no-shows providing a complete profile for each customer. Built in tools let you select customers based on different criteria ( e.g. "all customers who had a booking in the last year") and then send them a personalized email.
Communicate efficiently
All communications related to bookings are automatically generated by the system based on the format and terminology you define; let your customers receive consistent messages from your restaurant regardless who is the operator at the time of the booking. You can customize Confirmations, Booking Updates, Cancellations, Reminders and Thank You messages defining your own wording, including dynamic sentences based on each specific situation and list your terms and conditions to minimize misunderstandings and complaints.
Manage your floor in real time
Use the real time Table Management functions to track when the customer arrives, get notified when it is time to take them to the table if they arrived early and are liming at the bar. Move a booking to a new table with just a tap. Get notified when customers are late or are sitting for too long, track when they leave and possibly sell that table again! Dynamic alerts also inform you about overbooked tables, too tight relays, new web bookings even when just in progress, and more.
Access from anywhere
All the system functions are implemented through a web interface which can be accessed from any internet connected device or computer, any geographical location at any time; any device you decide to use, like a computer, laptop, tablet or phone, is immediately ready, nothing to be installed, no extra cost. The system supports login by Magnetic Cards making the access to shared worktations very efficient.
Nothing to worry about
The system is kept under constant monitoring and is designed to self-report issues to our personnel who can quickly rectify them, no need to wait for us to come on site. The cloud-based architecture drastically reduces the points of failure, all the system functions are running on a server which adopts several techniques to improve reliability and data recovery.
Multiple Venue
Efficiently manage multiple venues/restaurants by sharing a common customer database, configure operators to access different functions of each separate venue...while still offering your customers the specific look of each restaurant.
Let them book!
The online booking module allows customers to directly place bookings through a mobile-friendly web application showing date and time options based on the actual availability and on the rules you define; the customer does not need to go through the time restrictions and complexity of telephone calls while instead can enter all the information in the system for you; despite the booking only accepts requests based on real availabilty the system clearly states the booking will be confirmed by email leaving to you the full power to verify and approve each request.
Customize
We directly work with every customer to setup the system in the most peronsonalized way and, when required, we can actually change it to implement any kind of advanced customization, integrating other systems like POS, ERP, Bookings front-ends or adding any other function you need to you run your processes more efficiently.
Running our Reservation Systems

Buzo Barbados

Hugo's

Il Tempio

Mc Bride's

Sea Breeze Beach House

The Beach House

Cin Cin

The Cliff Restaurant

Tapas

Lone Star Restaurant

The Tides Restaurant

Daphne's

Primo

The Cliff Beach Club

Lobster Alive

The Fish Pot

Aspara Samudra

Benefits Chart
Area
Potential Risks when not having a system
Solutions provided by
Take reservations
  • Misunderstand/mistype customer or booking data
  • Lose customer or booking data
  • Overbooking or Under-booking
  • Book outside of management rules
  • Customer and booking information are validated and captured in the database
  • Respect management defined constraints (closing days, max throughput...)
  • Book respecting actual availability
  • Quickly find tables
Communicate with Customers
  • Misunderstandings due to lack of information and written agreement
  • Staff communicating different rules to customers
  • Customers attempt to invent info never given
  • Missing opportunity to get feedback in the right moment
  • Personalized emails based on "language" and rules set by management are automatically sent for each critical step of the process
    • Confirmation, Reminders, Updates, Cancellations
    • Automatic Thank You messages (call to feedback)
Know your Customers
  • Difficult to provide the right service to repeat customers
  • Difficult to tune the service due to lack of knowledge of customer base (type, behavior, etc.)
  • Difficulties adjusting the offer to the demand
  • Difficult to define and reach your target
  • Track Personal Info (name, birthdate...)
  • Track Contact info (email, phone, country...)
    Track Custom Flags (preferences, allergies, customer level, etc.)
  • Send newsletters to specific targets using the integrated tools
Manage the Floor
  • Lose business due to lack of awareness of actual availability
  • Slower check in times due to longer customer/booking identification
  • Slower walk in process
  • Delays and booking disruption due to unmanaged waitings
  • Difficulty to track no-shows
  • Fast check in booked guests
  • Smart manage waiting process
  • Immediate and delayed Walk In
  • Check out
  • Booking slip printout
Web Booking
  • Lower customer attraction due to off-putting phone-dependant booking: restricted times, phone is busy
  • sales abilities depending on each operator skills and attention
  • Risk of offering services outside management set constraints
  • Book based on actual availability and defined options
  • Use any device at any time ( no need to install any app )
  • Management set rules
  • Real time monitoring
  • Increase business visibility
  • Offer the service the market expects
Centralized Shared Database
  • Restricted operation abilities due to location constraints
  • Slower staff and management operations due to exclusive access to the information (a book)
  • Potentially unsafe storing of business critical information
  • Access from anywhere with any device
  • Everybody access the same data
  • Safe off-site storing of precious business information
Reports
  • Highly difficult to analyse business over multiple important aspects due to lack of automatic data tracking
  • No Shows
  • Several reports based on different dimensions (session, time, customer type, country, table type, source type…)
  • Export data for external analysis
  • Seasons comparison
  • Session Summary (auto email)
Integration
  • Slower/impossible integration with other systems due to the need of re-entering all the data
  • Import customer and bookings
  • Export Data
Contact us for more information or to organize a demo
DRAFT

Privacy Policy

Nibble Computer Solutions Inc. ( The 'Data Processor' ) operates the http://www.nibblecs.com website on behalf of Nibble ( The 'Data Controller' ) to provide the present Service.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your full name, email address, phone number, postal address, birth date and zip code. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Your rights

You have the following rights in respect of Your Data

  • the right of access to your Personal Data
  • the right to correct any mistakes in your Personal Data
  • the right to ask us to stop contacting you with direct marketing
  • the right to revoke your consent for data processing
  • the right to contest any automated decision-making
  • the right to erasure
please contact us ( see 'Contact Us' section below ) to learn how to exercise any of the rights above.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact info@nibblecs.com.